Consulting

What are your business goals? Where are you and where do you need to be as an organization? What changes do you need to make to get where you want to be?

What got you here won’t get you there. Sometimes leaders look for the next big idea and think that’s what they want in their organization. The thing is, the next big idea isn’t right for everyone. That's when you need to consider what’s right for your organization and what you and your team need to drive real results.

Your ability to understand your customer’s needs and deliver services and products that meet their expectations is key to success. It doesn't matter if you have the best product in the world if it isn’t what your customers want or need.

Change happens through conversation. Through conversations with your employees and your customers, process improvement, innovation, new products and services, new strategy and better execution emerges. 

My consulting approach is custom to you, because only you know you. Only your employees know your business and your clients. No consultant or coach can ever gain the level of expertise you already have.  

Here are some examples of consulting work I've done with a team of colleagues to help companies awaken positive change across their organization: 

• Creating a “Deliberately Developmental” organization where day-to-day development takes place as employees complete the tasks of their jobs, in an effort to retain top talent
• Leveraging innovative team behaviors to a wider organization to create a more innovative culture
• Transforming a tech call center to reduce customer complaints
• Discovering root causes of poor KPI results to launch targeted improvement projects (Asia)
• Visioning an improved customer experience in a retail outlet (Latin America) and creating concrete steps to get there
• Conceiving new programming ideas by including team members in ideation and development (Asia)
• Creating a culture and approach to improve operational processes for greater efficiency and to streamline technology improvements
• Growing more high-performers by discovering knowledge, skill and mindset differences they held to the rest of the workforce and developing learning opportunities to close the gap

wHAT YOU GET THROUGH OUR WORK

Any team of consultants I assemble aren't just consultants and coaches – we have real business experience in complex environments. We’ve been in your shoes, we’ve been in the trenches. We speak “business,” not just touchy-feely mumbo jumbo. We know the metrics matter – you’ve got to deliver. And we care about helping you get there.

What you get when you work with us:

• Business Savvy - experienced business people who have worked in complex organizations:  I have a CPA and a Six Sigma Black Belt
• Experience - models, tools, and learnings from all the organizations we’ve worked with, and from our work with Pepperdine University’s MSOD program 
• Capacity & Capability - we develop your people and leave the expertise in your organization
• Flexibility – we believe one size does not fit all, so we work with you in the way you best work to co-create your solution and our approach
• Relationship – we prepare your team for the long haul. Real change takes time – and while our work together will change over time, we will be there with you through each phase to keep you motivated until you get results.  

To learn more about past consulting experiences or to talk about your challenges please contact me so we can start a conversation.